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How rmcucu Handles Your Personal Data

At rmcucu, we collect only what we need to run your account, process your deposits via Touch 'n Go, GrabPay, Boost dan FPX, and keep your sessions secure.

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rmcucu How rmcucu Handles Your Personal Data
PRIVACY CONTACT

Reach Us About Your Data

Team online

Email Our Data Team

Send a written request to our dedicated privacy address and we will respond within five working days, confirming receipt and the action we will take on your data query.

Live Chat Support

Our live chat team is available around the clock. Start a chat session directly from your account dashboard and ask any question about how your personal data is stored or used.

In-Account Help Centre

Log in and visit the Help section to find step-by-step instructions for submitting a data-access request, updating your details, or asking us to correct inaccurate records we hold.

HOW WE PROTECT YOU

Our Data Handling Commitments

We apply industry-standard measures at every layer — from encrypted data transmission and access-controlled servers to regular internal audits — to keep your account data protected.

Encrypted Data Transmission

All data exchanged between your browser or app and our servers travels over TLS encryption. This includes login credentials, payment references for Touch 'n Go and GrabPay, and any personal details you update in your account profile.

Cookie Policy and Consent

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You may adjust cookie preferences at any time through the settings panel in your account without affecting your ability to deposit or withdraw.

Account Security Practices

We enforce password-hashing, optional two-factor authentication, and automated alerts for unusual login locations. If we detect access from an unfamiliar device, your account is flagged and you will receive an immediate notification via email.

Data Retention Schedule

Transaction records and identity documents are kept for the period required by applicable Malaysian regulation. Once that period expires, data is securely deleted or anonymised so it can no longer be linked back to your account.

Third-Party Sharing Limits

We share data only with payment-processing partners — those handling Boost, FPX, GrabPay and Touch 'n Go transactions — and identity-verification providers. No data is sold to advertisers, data brokers, or unrelated commercial parties.

How to Request Changes

You may request to access, correct, or delete the personal data we hold at any time by contacting us via live chat or email. We will verify your identity before acting and confirm completion within the timeframe set by applicable law.

Frequently Asked Questions on Your Privacy

These answers address the questions we receive most often about how rmcucu collects, stores and processes personal data. If your question is not covered here, reach out through live chat or email and we will respond within five working days.

We collect your name, email address, phone number, and the payment identifiers linked to your chosen method — Touch 'n Go, GrabPay, Boost or FPX. We also log device type and IP address for security purposes when you log in.

Submit a written request through live chat or email to our data team. We will verify your identity first, then provide a summary of the personal data we hold within the timeframe required by applicable Malaysian law.

Yes. Send a deletion request to our support team. We will remove data that we are not legally required to retain. Certain transaction records must be kept for the period stipulated by applicable regulation before they can be erased.

We share data only with payment processors handling Touch 'n Go, GrabPay, Boost dan FPX transactions, and with identity-verification providers. We do not sell your data or share it with advertisers or unrelated commercial organisations.

We use session cookies for account login continuity and analytics cookies to improve navigation. You can adjust these preferences in your account settings panel at any time without losing access to deposits or withdrawals.

Retention periods follow applicable Malaysian regulatory requirements. Identity documents and transaction records are kept for the mandatory period and then securely deleted or anonymised so they can no longer be linked to your identity.

Contact our data team directly via email or live chat. We take all such concerns seriously and will investigate promptly. Where local law requires, we will escalate to the relevant Malaysian regulatory authority on your behalf.

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